Our terms of service aim to ensure clarity between us and our Customers. If you would like further clarification on a specific point please reach out to us.
Placing an Order:
By using our services you agree to be bound by the following terms and conditions which may change from time to time without notice.
All prices are inclusive of Goods and Services Tax and are subject to change without notice.
Please ensure to thoroughly check ALL garments for hazardous Items e.g. coins/bank notes, pens, keys, credit cards etc. as we hold no responsibility for any Items lost or damaged as a result of the cleaning process.
When you opt to utilise our express drop off bag service or pick up / delivery option you accept our count of the number of pieces for cleaning or alteration.
All invoices must be paid on collection of garments or as otherwise directed by us and we reserve the right to retain your order until payment in full is received.
Where an order pre-payment is not recorded in our system, proof of payment, in the form of a tax invoice receipt, EFTPOS or online bank statement must be provided before the order can be collected. Where proof of payment cannot be presented, and collection of the order is required immediately, payment must be made in full. Once proof of original payment is presented, a refund of the duplicate payment will be processed immediately.
In the event that garments are not collected within ninety (90) days we reserve the right to store them in an alternative store location or dispose of them as we see fit and shall not be held liable for any loss that you may suffer in such an event.
Standard of Service:
We offer a safe cleaning guarantee. This means we will process every garment we accept safely. This does not mean we will remove every stain from every garment. If it is our professional opinion that stain removal will be unsafe, or will compromise our safe cleaning guarantee, stain removal efforts will cease.
Please be aware that in some instances, some stains on an item may not be visible prior to cleaning. In line with our safe cleaning guarantee, every attempt will be taken to safely remove these stains, however it may not be possible to remove every stain without causing damage to the fabric. Please ask us for more information on why some stains are not always visible prior to cleaning.
To protect your garments, we follow the Care Label instructions on each item we process. If you request a garment treatment which is contradictory to that indicated on the Care Label instructions, we will make an attempt to contact you and advise you of the potential risks associated with proceeding with the treatment. If we are unable to gain your informed approval to proceed, we shall refrain from cleaning the garment in question. If you authorise us to proceed (through verbal confirmation), you must assume responsibility for any damage to the garments.
We check garments for any damage that could be exacerbated by the laundering/dry-cleaning process. If we have any concerns regarding a garment, we will make an attempt to contact you and obtain your approval to tailor the garment ahead of cleaning it. If we are unable to gain your approval, we shall refrain from cleaning the garment in question.
Likewise, if we have any concern about the colour fastness, age, or condition of the garment, we will contact you in a similar fashion to obtain your approval, or return the garment to you untreated. If you authorise us to proceed, you must assume responsibility for any damage to the garments.
We will not be liable for any delay or non-performance of our services where you have failed to provide accurate information in your Order. For example you have not responded to our requests for approval to clean a high risk garment.
We accept no liability for garments that have missing or removed Care Labels.
Loss of Garment:
We exercise utmost care in processing garments received to avoid misplacement or loss of items. However, there will be instances where items may get misplaced or lost. As such, we ask that you advise us of any discrepancy within twenty-four (24) hours of picking up your garments so that we may investigate the matter and make a determination.
We reserve the right to take up to or including twenty-one (21) days from the order promise date to investigate a misplaced garment.
We check each and every garment before it is returned. However, if you are not completely satisfied then simply contact us within twenty-four (24) hours of collection/delivery and we guarantee to re-clean your items free of charge.
Any re-clean requests submitted after forty eight (48) hours will be considered on a discretionary basis. The re-cleaning only applies to individual items which have been cleaned by Pressed Dry Cleaning and the original dry cleaning identification tag must be attached to the item.
Please note it is not always possible to remove stains. If we cannot remove a stain customers will be informed according to the ticket which is attached to their items. In this instance a complimentary re-clean will be considered on a discretionary basis.
Damage to a Garment:
We exercise utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials (such as sun fading on curtains) which may result in tears or the development of small holes in fabric that are not readily apparent prior to processing.
Likewise we cannot guarantee against colour loss, colour bleeding, and shrinkage; or against damage to weak and tender fabrics. If such damage occurs an industry standard information fact sheet (published by the International Fabricare Institute) which explains the problem, responsibility and remedy cause will be provided.
Wash and Fold Orders – We will not be liable for damage to items as we wash by the load and do not inspect the care labels of each garment. For garments that need to be specially treated i.e. leather, silk, cashmere, fur, velvet and other delicate garments, please ensure that these items can be machine washed and tumble dried. Laundry items are tagged by the load and not individually tagged. Therefore, we cannot accept any liability for missing items.
Dry Cleaning / Shirt Laundering Orders – in the unlikely event of loss or damage to an item, Pressed Dry Cleaning will pay compensation in line with the International Fair Claims Guide – Consumer Textiles Products guidelines – www.drycleanersweb.com.au/sites/default/files/user-content/resources/file/fair_claims_guide_0.pdf
Our liability with respect to any lost or damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. If proof of original purchase is not available Pressed Dry Cleaning reserves the right to provide compensation in the form of a store cash credit.
We will not be responsible for any damage resulting from any extraneous or hazardous thing left in or on the Item, e.g., pins, jewellery, coins, pens, buttons or embellishments.
No claims for damages will be recognised unless you advise us within twenty-four (24) hours of collecting the garments.
Where the garment has been cleaned in accordance to the care label instructions and damage has resulted, Pressed Dry Cleaning will not be held responsible. At their discrepancy Pressed Dry Cleaning will try and provide guidance to the customer around how to manage the defect, however it the responsibility of the customer to engage the manufacturer/retailer directly.
Problem with Our Services:
Please contact us by email (including your order # if relevant) at email@example.com or visit us in store as soon as reasonably possible so that your concerns can be addressed. To enable us to rectify any concerns you have around that cleaning or pressing quality of your items, the items must be returned to one of our store locations so that a thorough investigation can be completed. It is not possible for us to investigate a concern based on a photo or video. Please understand that time may be required to allow a thorough investigation to be completed. Please allow forty eight (48) hours for a response.
Events Outside Our Control:
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control, or the reasonable control of any of our service providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or closure or failure of public infrastructure or public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
– We will contact you as soon as reasonably possible to notify you; and
– Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control; or
– You may cancel your order or we may cancel it
Other Important Terms:
This contract is between you (individual named on the invoice docket) and us. No other person shall have any rights to enforce any of its terms.
Providing us with correct and up to date personal information allows us to better serve you by contacting you about any issues which may arise during the handling of your garments; any updates to personal information must be provided at the time of placing our order.
From time to time we make contact with you via SMS or email to notify you of upcoming promotions or changes to service offerings.
We will not give your personal data to any third party.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These terms and conditions shall be governed by and interpreted in accordance with the laws of the State of Queensland and the parties shall submit to the non-exclusive jurisdiction of the courts of the State of Queensland.